Frequently Asked Questions
Frequently Asked Questions
Is There Nickel, Cadmium, Or Lead In Your Jewelry?
All Jewelry Is Cadmium Free, and Lead Compliant/Free And Nickel Free Where Stated, As Specified By The United States Federal Law Signed August 2008, And The EU (European Common Market) Law Requiring Jewelry To Be Nickel Free. Many Of The 50 State Laws Have Restrictions & Higher Fines And Penalties Than The Federal Law. We Comply With All Of Those Laws. All Our Jewelry Is Labeled "Lead Free", "Nickel Free", "Cadmium Free" or "Compliant".
"CADMIUM IS VERY POISONOUS AND CAN BE ABSORBED THROUGH THE SKIN, LEAD IS POISONOUS, 10-15% OF WOMEN & CHILDREN ARE ALLERGIC TO NICKEL"
5 States Now Require All Jewelry Be Cadmium Free(A Very Poisionous Metal, Skin Absorbing!)
Be Careful,
99% of people on the internet sell jewelry "with" Lead and Nickel They are not Compliant with State, or Federal Laws and Regulations, or European Common Market Laws and Regulations. Don't get caught, the fines are very large!
I placed an order today. How long before I receive my merchandise?
Provided there aren't any problems with the order, most orders ship the day we receive them. US Postal Service Leaves here Priority Mail, 2-3 Day Delivery.
Click here to see UPS Delivery time map.
Do I need a Wholesale License to buy from you?
No,
however you will be charged a State Sales Tax if you live in TEXAS. To not charge you, a State Sales Tax, you need to be a Registered Reseller. You need a Resale License issued to you by the State of Texas, and you need to provide that license number in the space provided when you checkout.
If we are shipping you in Texas and you don't have a Reseller Sales Tax License you will be charged a state sales tax.
If yo don't live in Texas,United States, or in a different country, You Do Not Need Anything, and you are not charged a Sales Tax. We do not need any sales tax reseller number, license number, or any other number if you live in a state other than Texas, or live out of the United States.
Do you ship outside of the USA?
Yes, We ship all over the world. We accept Pay Pal & Credit Cards (You Will Be Asked To Submit A Legible Copy Of Your Credit Card Before Your Order Is Filled. Fax A Copy Of Both Sides To 011-281-444-0565) Or Pre-Pay Orders With A Bank Cashier's Check In US Dollars. We Ship To Europe, South America, Canada, Australia, Asia, Central America, Russia, & Africa.
IMPORTANT!
All Custom Duties, Taxes, & Brokerage Fees Are Paid By You, The Customer! We Are NOT Responsible For Duty, Taxes, Or Fees!
International Voice: 011-281-444-8322
International Fax: 011-281-444-8322
Insecure, Uncertain, Dubious, or Wary About Putting Your Credit Card Number In An Order On The Internet?
Call your order in over the phone. The following names are individuals that have security clearance with the company. You may specifically ask for them to place your order. Elizabeth, & Allan. Call 1-800-961-2463, 9:00 AM to 5:30 PM
Central Time, Monday thru Friday.
What Credit Cards do you take?
We take Visa, Master Card, Discover, and American Express and Pay Pal.
When do you charge my credit card?
We do not charge anything to your credit card until the jewelry is shipped, unless it is an item that is "Special Ordered"(See explanation of "Special Order" below). If an item is back ordered it will not be charged to your credit card until we ship it, unless it is a "Special Order" (See explanation of "Special Order" below).
What if I do not have a credit card?
We accept cashiers checks or money orders paid in advance for your order. This will delay shipment of your order for up to two weeks until your check clears our bank. We will also ship COD if the order is under $300.00. No CODs are shipped over $300.00. The COD must be paid for with a Bank Certified Check, Bank Cashiers Check, or a Money Order. UPS has a $8.50 extra charge for CODs. You can also use Pay Pal.
Is there a minimum quantity required to place an order, or is there a minimum dollar amount that you require?
No. You can order 1 earring, bracelet, handbag, or pin, or you can order 100. Your choice! There also is no dollar amount that we require you to spend, again it is your choice. $1.00 or $100.00. The more you spend, the happier we are!
What is a Order Classification & What Are The Terms & Conditions?
All Orders placed With CostumeJewelryWholesale.com will be classified as:
1st Time Order - You will pay the freight from our warehouse in Houston, Texas to the location you specify, and how and who it is shipped with. Orders cannot be returned that specifically require the jewelry to be assembled, and/or manufactured in our factory here in Houston, Texas, or elsewhere, for you, your company, or organization. They are considered a "Special Order".
Established Customer Order - Established Customers will receive the following discounts and free freight, US Post Office, or Ground UPS Free if you spend over $150, Ground UPS in Mainland US only. Free Freight To Canada, if orders exceed $350.00 or more. Orders cannot be returned that specifically require the jewelry to be assembled, and/or manufactured in our factory here in Houston, Texas, or elsewhere, for you, your company, or organization. They are considered a "Special Order".
Special Order - "Special Orders" For Quantities not normally kept in stock for the item or items ordered, because of the special handling required of such orders, additional freight costs, and packaging required. Also the low price shown on the web site must be confirmed, due to frequent manufacturing jewelry increases, US customs, and duty increases, higher shipping cost, U.S. dollar fluctuations, & increased fuel surcharges to us. Freight will be charged by your choice of carrier and the shipment method. Next Day Air, Ground, 3 Day Select, US Post Office, etc. This order must be paid for in advance of item(s) being ordered. THIS ORDER CANNOT BE CANCELLED! IT IS BEING ORDERED FOR YOU. This includes orders that specifically requires the jewelry to be assembled, and/or manufactured in our factory here in Houston, Texas, or elsewhere, for you, your company, or organization.
Custom Made Orders - Because of the special handling required of such orders, additional freight costs, and packaging required. Also the low price shown on the web site must be confirmed, due to frequent manufacturing jewelry increases, US customs, and duty increases, higher shipping cost, U.S. dollar fluctuations, & increased fuel surcharges to us. Freight will be charged by your choice of carrier and the shipment method. Next Day Air, Ground, 3 Day Select, US Post Office, etc. This order must be paid for in advance of item(s) being ordered. THIS ORDER CANNOT BE CANCELLED! IT IS BEING ORDERED FOR YOU. This includes orders that specifically requires the jewelry to be assembled, and/or manufactured in our factory here in Houston, Texas, or elsewhere, for you, your company, or organization.
We are not responsible for UPS, Fedex, U.S.Postal, or any delivery, forwarding, or shipping service, not making its deliveries to you as they estimated, or by your assumed expected delivery date. We are not responsible for UPS, Fedex, U.S.Postal, or any delivery, forwarding, or shipping service, for not delivering, or placing your package(s) to, or in, the place you specified, or requested. It is your choice to make on your order as to who you want us to use for your shipping, deliveries, or freight forwarding. They Are Responsible For Following Your Instructions.
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By submitting your order for processing means that you agree to all of www.CostumeJewelryWholesale.com's Terms Of Sale, Conditions, Rules, and Policies as presented on its' "Information Page", and its' "Privacy Policy" page, "Frequently Asked Questions" page, and the individual "Style Number Page" and/or individual "Item Page".
By accepting and/or receiving all, or any part of your order means that you agree to all of CostumeJewelryWholesale.com's Terms Of Sale, Conditions, Rules,and Policies as presented on this its' "Information Page", and its' "Privacy Policy",
page, and its' "Frequently Asked Questions", page, and the individual "Style Number Page", and/or individual "Item Page".
WE WILL CHARGE YOUR CREDIT CARD ON THE DAY YOUR ORDER IS PLACED. IF FOR ANY REASON WE NEGLECT TO CHARGE YOUR CREDIT CARD, WE WILL CHARGE IT AT A LATER DATE.
Who can buy from you?
We are open to the public. If you are an individual, a distributor, or are a wholesaler to retailers. If you have a retail store, sell at craft shows, have a Web Site, are a reseller, have a booth at shows, and events, have home parties, or have a party plan company. We also sell to individuals & people that "Do Not Own A Retail Store".
Isn't this in conflict with legitimate & established wholesalers, distributors, and retailers who buy from you?
No. Consumers & individuals do not buy 6 of an item. There are 325 Million people in the United States. In a year we probably sell to less than 1,000 individuals/consumers. That leaves 324,999,000 for you to sell to.
Is your Web Site rated?
Yes. Every customer of both Web Sites have the opportunity to rate our customer service, the speed of our shipping, our ability to ?get it right?, our jewelry quality, our reliability, and our dependability. Thousands every year do so. And Yahoo, our web host, also rates us. We have been rated by our customers & Yahoo with Five Stars*****. The highest rating you can get from your customers and Yahoo. For your information, we have no control over the ratings, or the rating system. Yahoo & independently conducts the ratings of the Web Sites/Stores that it hosts for customers. Yahoo also has a long list of requirements for Stores that it hosts. From quality to ethics, and honest business practices for Web Sites to comply with, beside the customer ratings. Yahoo will not hesitate to kick anyone off their web hosting site, if everything that they require is not complied with.
The Top Service Star, just one star next to a stores name, is a sign of superlative quality. It is the best of the best, with at least 98% positive ratings. We have been awarded FIVE STARS every year we have been on the internet!
Is your Web Site secure?
Yes. When you place an order, your credit card number, name, & information is kept STRICTLY CONFIDENTIAL. This information is protected on a secure server with SSL 128-Bit Encryption Technology, the best & highest computer security.
In addition our web site is hosted by "Yahoo." All of Yahoo's web hosted sites engaged in E-commerce are encrypted and always updated with new security measures. Look for this sign on Yahoo web hosted sites.
This not only tells you the site is secure, but tells you the rating of the E-commerce site. E-commerce sites rated with two stars or less are rejected by Yahoo and taken off Yahoo as an E-commerce site. As you will notice we are rated with 5 Stars, The highest rating an E-commerce web hosted site can receive.
We are actually rated by our customers, not "Yahoo", after our customers buy jewelry from the web site.
Yahoo keeps track of all ratings, and grades each E-commerce hosted web site. Yahoo bases the ratings on "Your" ("our customer") Fair Price Rating, Ease Of Purchase Rating, Customer Service Rating, Quick Delivery Rating, & Quality of Merchandise Rating.
We want you to be comfortable that your shopping experience with us is safe and secure. The purchase area of our site is secure and all important information is encrypted for your protection. You can verify this by noting the lock or key on your browser (usually on the bottom right). It will be visible when you are checking out.
Even though it is encrypted, we take the further precaution of removing your credit card information from our database shortly after your order ships.
Still unsure? Did you know that under the Fair Credit Billing Act, it is unlawful for a bank in the United States to hold you liable for more than $50.00 of fraudulent charges on your credit card? In practice, most major credit card companies now have a zero-liability policy, meaning you won't lose anything.
This is our safe shopping guarantee. If you experience fraudulent use of your credit card that you believe resulted from shopping with Costume Jewelry Wholesale.com, notify your credit card company in accordance with its reporting rules and procedures. Should your credit card company discover credit card fraud and hold you liable for some portion of the unauthorized charges, we will reimburse you for the maximum liability of $50 if the card was shown to be stolen from our web site.
Yahoo Buyer Protection?
The "YAHOO" BUYER PROTECTION icon next to a merchant's name indicates that purchases are made through Yahoo! Costume Jewelry Wholesale is a Yahoo Merchant. Shoppers at our site are protected from some types of fraud by the Yahoo! Buyer Protection Program. All Yahoo! Store merchants and Yahoo! Shopping advertising partners are eligible to participate in this program. These merchants must earn and maintain a minimum 3-star average merchant rating. (We have a 5 Star rating). Purchases made from merchants that display the Buyer Protection icon at the time of purchase are covered by the program regardless of the merchant's status at the time a claim is filed. Important limitations apply. Please see the Yahoo! Buyer Protection Program page for more details.
How long has your company been in business?
We are one of the oldest companies in the costume/fashion jewelry business, and one of the two oldest companies on the internet! We have been in business for over a half of a century, to be specific over 50 years. Since 1967. Depending On When This information is Edited and Written. We have been selling fashion jewelry to some of the largest women's fashion stores in the United States, such as Neiman Marcus, Saks Fifth Avenue, Marshall Field, Lord & Taylor, Dillard's, Bloomingdales, & Nordstrom's. That is one reason our web site looks so different from every other site. Our customers have never been Carnivals, Dollar Stores, or Off Price or Dollar Stores.
How Do I Order?
First, click on the picture of the jewelry or handbag you are interested in, or on the wording underneath the picture. Next, look for the drop down box that says "Buy 1 $x.00". Click on the inverted small black triangle. For example, the drop down box will show:
Buy1$7.50
"Buy3(+$8.25)AveCost$5.25"
"Buy6(+$13.50)AveCost$3.50"
"Buy12(+$29.70)AveCost$3.10"
"Buy24(+$60.90)AveCost$2.85"
Then click the amount you want to buy. Then click the grey bar that says, "Order Here Now! FAST DELIVERY". And you will have put your first item in the shopping cart. Then click the grey bar that says, "Keep Shopping", then move on to your next item.
What Is,(+8.25),(+$13.50),(+$29.70)...?
It is part of the formula that the computers software uses to determine your average price for 1 piece. It is quite simple.
Take the +$8.25 in the previous question above, add it to the $7.50 wholesale price for 1, that equals $15.75. Divide it buy the 3 pieces you are buying and it will equal the Average Cost $5.25 each.
I've placed my order - now what?
If your order was accepted, you will receive an email confirmation stating we've received the order. You will receive a second email from us once the order is shipped containing the tracking number.
The above depends on whether you gave your correct email address when placing the order. If your email address is not correct you won't be able to track the progress of your order.
I think I placed an order, but I'm not sure if it went through or not. How can I tell?
If you received an order number, then we received the order successfully. You should get an email confirming receipt of the order.
I placed an order today. How long before I receive my merchandise?
Provided there aren't any problems with the order, most orders ship the day we receive them.Delivery time map
How much do you charge for shipping?
We charge by weight, & distance from where we ship from, using United Parcel Rates, or use United States Post Office Rates, Depending on who we use to ship your jewelry and handbags. As you fill your shopping cart, you will get an approximate shipping charge based on the estimated weight of the items in your shopping cart. The amount may be slightly higher or lower based on what the package actually weighs. We weigh the package just before charging your credit card and make adjustments accordingly.
What is drop-shipping and how much does it cost??
Drop-shipping is a service we provide where we will use your name and address on the return label so that your customers do not know your supplier. Invoices and paperwork will not be included in the box with jewelry, but will be mailed separately to whatever billing address you provide us. There is an extra charge of $2.50 added to your Shipping charge for this service. This price may vary, or increase in the future.
What are the available shipping methods?
We use USPS Priority Mail,we ship UPS Ground. You may choose a quicker UPS method such as Next Day Air, 2nd Day Air, or 3 Day Select. Do not count the day we ship.
Alaska, Hawaii, Guam, Puerto Rico, and A.P.O. Boxes may also request U.S. Postal Shipping.
Are your web site prices your wholesale prices?
Yes, the prices on the website are the wholesale prices, and even below wholesale for "Bulk" purchases of 3 or more of the same item. Only if your quantity of pieces exceed 5,000, could a price reduction be considered.
You claim to have the lowest prices on the internet. What if I find someone with a lower price?
Call Us! If it is the same item, give us the web site where we can verify it, and we will meet that price, and if we can we will beat it! Because of our success many web sites have copied some of our styles and made inferior quality jewelry. If we are charging $3.90 for and item and you see it for only $1.50, logic should tell you that there is a big difference in the item though it cannot be seen from a picture. If you believe that there is no difference then go ahead, and order the $1.50 item. We will not meet it's price, and we know if you are a conscientious wholesaler or store owner and care about your customer, that you will come back to us to purchase the quality jewelry that we have made and sold for 45 years.
Can I phone or fax in my order?
Yes! That is the preferred method of ordering by most of our customers. It is faster than sitting at a computer for hours. Also if you have a question, you can get an immediate answer. And if your interested we can tell you what has been selling the best or what is hot! Call us at 1-800-961-2463. Or you can fax your order to: 011-281-444-0565
I saw an item on your website the other day, but I can't find it now. Is it still available?
If the picture has been removed from our website, it means we will not receive any more, we sold out of the item.
Do you substitute if an item I've ordered is out of stock?
No, " we do not do substitutions." If we run out of an item you won't be sent a substitute nor charged for the out of stock item. The invoice will be amended to show the item as B/O Back Ordered or Sold Out. If it is back ordered, we will pay all the shipping charges, when we ship it to you. Back orders can be for 1 day to 6 weeks, depending on the time of the year, the demand for the item, where it is being imported from or manufactured, & how difficult it is to get the materials & parts. At times there are shortages on items. For example, after 9-11 there were so many flag pins being made with crystal stones that you could not get any for your normal jewelry items such a rings and bracelets. No matter what stone factory we contacted or what country, there weren?t any.
I received my order, but one of the items wasn't what I ordered. What should I do.?
Have your order number ready and call 1-800-961-2463 for further instructions. You may also send an email and ask us to call you. The email address can be found by clicking the email button on the home page.
Do you have a catalogue?
No. We put new items on our website almost every day. If we had a catalogue printed it would be out of date in 48 hours. Many of our customers download our web site and print it on their color printer, or they make their own catalogue.
Can I use your pictures on my website?
Yes. All Photographs On This Website Were Photographed By The Graphic Arts Department Of CostumeJewelryWholesale.com, & Costume-Jewelry-Store.com. Their Images, Designs, & Creation Belong To And Are The Property Of CostumeJewelryWholesale.com, 6814 Gant, Suite #108, Houston, Texas, 77066. Some Are Copyrighted, Some Have U.S. Copyrights Pending. These Pictures, Digital Images, Cannot Be Used Without Our E-Mail or Faxed Permission. Upon Request For Use, We Will Send An E-Mail or Fax Granting Permission To Those Who Qualify, And To Those That Have On Line Web Sites, Auction Websites (ie.E-Bay) or Wish To Produce Catalogues, Or Other Advertising Material To Sell Our Jewelry. As A Condition For Use Of Our Pictures or Digital Images, Users Agree That If They Do Not Purchase Our Jewelry Over A Period Of 90 Days, They Must Discontinue The Use Of Our Pictures. Permission Will Only Be Granted By E-Mail Or Fax.
How often do you put new jewelry on your web site?
Our web site, www.CostumeJewelryWholesale.com have new jewelry, accessories, put on it every day. 47 new jewelry pieces were put on in one day recently.
What is your return policy?
We Guarantee You Must Be 100% Satisfied With The Jewelry. If You Are Not, We Will Promptly Credit The Full Purchase Price, Providing It Is Done In Accordance With The Following Conditions.
If You Are Not Satisfied, You May Return It At Your Expense If It Has Not Been Worn Or Displayed, Shown, Or Used Or Put Out For Sale. We Do Not Sell Our Jewelry On Consignment. Do Not Bulk Wrap Or Place All In One Bag Or Container. This Type Of Packing Will Scratch & Mar The Jewelry & Will Not Be Accepted For Return Or Credit. It Must Be Returned Within 72 Hours Of When UPS Delivered It Or It Will Be Sent Back To You At Your Expense. It Must Be Wrapped To Return, Each Piece Protected As You Received It. The Time Delivered, Being That Time Recorded By UPS. We Do Not Count Saturday Or Sunday In The 72 Hours. We Are Not Concerned, & Do Not Count The Time From When You Send It Back, To The Time It Reaches Us.
There are some items that do not have a 72 hour return. They are not returnable. Those items, almost all of them expensive swarovski crystal necklaces, earrings, and bracelets, are clearly marked next to the picture of the item. This Guarantee of Satisfaction does not include orders that specifically requires the jewelry to be assembled, and/or manufactured in our factory here in Houston, Texas, or elsewhere, for you, your company, or organization.
Jewelry,Watches,Hair Jewelry, that are "Special Ordered For A Customer" are not returnable!
Jewelry, Watches, Hair Jewelry, are not returnable if the quantities ordered exceed 5 dozen of a style number, without a prior written agreement.
The Watches we sell, including all parts, the movement, bands, or bracelets, do not have a warranty, except the 72 hours that you may return them as specified above. The watches we sell are for a fashion look and should not be expected to be anything more.
When You Purchase A Jewelry Style At The Bulk (Quantity) Price, And You Are Returning It, 100%, All That You Bought Of That Style Must Be Returned. If You Do Not Return ALL Of That Style You Will Not Receive A Credit, And The Jewelry Will Be Sent Back To You At Your Expense.
Send Us A Copy Of Your Order Number. You May Also Insure It At Your Expense If You Desire. UPS Insures The Package Up To $100 At No Extra Charge, However You Must Tell Them The Value. Do Not Put Our Name, Costume Jewelry Wholesale On The Package Use Our Initials"CJW" For Security Purposes. If The Package Is Lost Or Damaged, And You Did Not Insure It, That Is A Problem Between UPS & You.
Where do you get your fashion ideas and designs?
We are constantly looking for new designs and trends. We get our inspiration from a hundred different places, but the most influential are the well know designers. So we are inspired by the designers like Brighton, Yurman, Lagos, Hardy, Elsa Peretti for
Tiffany, Cartier', Gucci, Judith Jack, 1928, Monet, Napier, Ralph Lauren, Donna Karan, Prada, Louis Vuitton, Fendi, Channel, Calvin Klein, Missoni, Yves Saint Laurent, Giorgio Armani, Dior, & Versace & hundreds of other fashion artist. We are inspired by the world around us like sea shells, boating themes like anchors, sea flags, sails, and cable. Floral inspirations also strongly inspire our designs. We are inspired by abstract artists, cubist, surrealist, and artists such as Salvadore Dali, Jackson Pollack, Leonardo Da Vinci, Paul Klee, Auguste Rodin, George Braque, Brancusi, Moore, Juan Gris, & Picasso.
Is the designer jewelry real?
Yes & No. All jewelry and designs designated and described as an Allan Robin Design, Cardinali Jewelry is real and authentic.
All other fashion jewelry found on this Web Site provided by Costume Jewelry Wholesale.com, its subsidiaries, and associated companies are only inspired designs. Although some of our costume jewelry looks, feels like, and in some instances, are extremely similar to the originals, they are not, and they are not meant to be represented as the originals. Our costume jewelry does not contain any original parts/ or materials from the original manufactures. They are in no way related, endorsed, or affiliated with the individuals named, if done so, with manufacturers, jewelry designers named, registered names, or trademarks mentioned, throughout this website or any associated company.
Service Marks, Logo, Designs, Jewelry Items, Symbols, Trademarks, Copyrights, And The Right to Use, Produce And Distribute.
Please make sure before submitting a design, object, symbol, product style, color combinations, distinctive packaging, or jewelry item, or items, to our Web Site, CostumeJewelryWholesale.com, that you warrant, and represent that you are the sole owner, legal owner, or authorized agent, or licensee of all rights, including copyright, to each copyright, trademark, service mark, trade name, logo, statement, portrait, graphic, artwork, object, jewelry item, photograph, picture or illustration of any person or any other intellectual property included in such design. And that you have such authority to produce and distribute the aforementioned.
Use of any Logo for promotional purposes without the prior written consent of authorized agent or affiliate of the register owner of any of the above may constitute copyright infringement, trademark infringement, and unfair and illegal competition in violation of federal, and state statutory provisions and/or laws.
A customer who submits a design, an object, copyright, trademark, service mark, trade name, logo, symbol, state-ment, portrait, graphic, artwork, photograph, picture or illustration of any person or any other intellectual prop-erty included in such design agrees to indemnify and hold harmless CostumeJewelryWholesale.com, and its agents, employees or any other person against loss, or expense, including attorneys’ fees, and court costs for illegal use of the above. CostumeJewelryWholesale.com will also not accept responsi-bility or liability for the actions of clients who have misrepresented their ownership of licenses, or trade-marks, or as authorized agents, or as the affilate of the registered owner.
Any illegal actions of a client is subject to legal action by CostumeJewelryWholesale.com.
Is There Nickel Or Lead In Your Jewelry?
All Jewelry Is Lead Free And Nickel Free As Specified By The United States Federal Law Signed August 2008, And The EU (European Common Market) Law Requiring Jewelry To Be Nickel Free. Many Of The 50 State Laws Have Restrictions & Higher Fines And Penalties Than The Federal Law. We Comply With All Of Those Laws. All Jewelry Is Labeled "Lead Free", "Nickel Free".
Still Have Questions?
Call Us At
1-800-961-2463
9:00AM to 5:30PM
Central Standard Time
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